Frequently Asked
Questions

Thank you for your interest in our products. All of our products are vegan and cruelty-free, our ingredient suppliers do not conducts tests on animals either.

We are doing our best to replenish stock of our products as soon as possible. We apologize for the inconvenience and appreciate your patience.

The best and quickest way to authenticate any Purito Seoul product is to scan the QR code on the packaging. Please follow the below steps to certify any Purito Seoul product in 10 seconds or less.

1. Locate the QR code on the product packaging.
2. Grab your phone and open the camera.
3. With the flash turned on, place the QR code in-frame.
4. Click the link that appears and follow the steps to certify.

Make sure to follow us on social media to become part of our community and get the latest news:

Instagram: @purito_official

TikTok: @purito_official

YouTube: @purito_official

Yes, Purito Seoul products are offered by numerous international partners. Click here to check out our international partners.

Think we should ship to your location? Let us know.

Shipping rates are determined by a country's respective shipping zone and are calculated at checkout.

We’re sorry you did not love our products. We are here to help, so if you have experienced problems while using our products, please contact us with a clear description of the issue and photos if applicable.

Customer Service: purito_cs@purito.co.kr

We apologize for the inconvenience. Please reach out to the Customer Service Team of the Retailer from whom you purchased the product as they directly manage exchanges and refunds. If you're unable to get in touch with their customer service center, please kindly let us know. We appreciate your kind understanding and patience.